Return & Exchange

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return if the item is damaged, defective, missing, or incorrect.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition in which it was received.

  • The item must be unused and in its original packaging.

  • Any tags, labels, or accessories included with the product must be intact.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

  • Return shipping costs are the responsibility of the customer.

How to Request a Return

To initiate a return:

  • Contact us at customerservice@scigencare.com within 14 days of receiving your order.
  • Returns must be shipped using the same shipping partner used for the original delivery.

  • Do not send items back without first obtaining return authorization.

If your return request is approved:

  • We will provide instructions on how and where to send your package.

  • A return shipping label may be provided when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item.

  • A defective product.

  • An incorrect item.

  • An item with missing components.

  • Contact us immediately so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made, personalized, or special-order products.

  • Sale or clearance items.

  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

  • The fastest way to receive a replacement item is to return the original item first.

  • Once the return has been approved, you may place a new order for the desired product.

14-Day Cooling-Off Period

In accordance with applicable consumer protection rights in Egypt:

  • You may cancel or return your order within 14 days of receiving it without providing a reason.

  • The item must remain unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item:

  • We will notify you whether your refund has been approved.

  • Approved refunds will be processed within 8 business days after the return has been accepted.

  • Refunds will be issued to the original payment method, wallet, Instapay account, or bank transfer, as applicable.

  • Refunds do not include any shipping charges paid for the original order.

  • Processing times may vary depending on your bank, payment provider, or financial institution.

Delayed Refunds

  • If more than 15 business days have passed since your return was approved and you have not received your refund, please Contact us.