Shipping policy

We currently ship to all major cities and most areas within Egypt through our trusted delivery partner.

Processing & Delivery Time

  • Orders are processed within 2–7 business days, excluding weekends and public holidays.

  • Delivery times may vary during peak periods, public holidays, or special promotional campaigns.

Shipping Fees

  • Shipping fees are calculated at checkout based on the selected governorate and delivery location.

  • Shipping charges will be displayed before completing your purchase and will be collected with the order payment.

  • Free shipping may be available during selected promotions or for orders meeting specific requirements, as indicated on the website.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipment confirmation via SMS, email, notification, or phone call.

  • Delivery updates when available.

  • Please ensure that your phone number and delivery address are accurate to avoid delays.

Delivery Attempts

  • The courier or customer service team may contact you before delivery.

  • If the first delivery attempt is unsuccessful, a second delivery attempt may be arranged.

  • Please ensure that your contact information is correct and accessible at the time of delivery.

Delivery Issues

If you experience any of the following issues:

  • Delivery delays.

  • Damaged packaging.

  • Missing items.

  • Please contact us within 24 hours of receiving your order so that our team can assist you promptly.

  • Claims submitted after this period may not be eligible for review, and the shipment will be considered delivered correctly and received in good condition.

Failed Deliveries

If an order cannot be delivered due to incorrect delivery information, inability to contact the recipient, or refusal of the shipment:

  • The order may be returned to us.

  • Additional shipping fees may apply for re-delivery.

  • Any additional shipping costs will be the responsibility of the customer.

Product Care During Delivery

  • All products are carefully packed to help maintain their quality during transit.

  • We recommend following the usage and storage instructions provided on the product packaging after delivery.

Assistance

For any shipping-related questions or concerns, please contact us through Contact Us.